Question: About a month ago, I signed a $5,000-plus contract with a plumbing contractor to put new plumbing fixtures in my master bedroom. He got about halfway through the project, and I have been unable to get him back to complete it. What actions should I take to either get the job satisfactorily completed or get some sort of restitution?
Answer: I advise taking the following steps as the most economic way for you to pursue this situation:
Send the contractor a letter that states the basis of your complaint, such as that the contract had been entered into, whether it was oral or written, and that the material had or had not been delivered to the job site. Further, I would state that the work had been more or less abandoned, and ask that the contractor proceed with the work as soon as possible.
At the same time, send copies of the letter and the contract to the local office of the Contractors' State License Board and advise the contractor that you have done so.
If the contractor does not respond within 10 days, ask the license board to send you the formal complaint forms. I also would send a copy of this letter to the contractor.