On behalf of the Denver Sheraton Airport Hotel and the Sheraton Corp., I apologize for the poor guest experience Jerry Hulse had at our hotel. The inconvenience and poor service encountered is atypical of the service and standards we strive to provide our guests.
I assure Jerry Hulse that the necessary corrective action has been implemented to correct our mistake and assure a quality experience for all of our guests.
LYNNE A. ROSS
Denver Sheraton Airport Hotel