You may still have to watch your language when you complain about your electric bill. But now, at least, you get more choice. Southern California Edison has launched a telephone service for an estimated 50,000 customers who speak certain Asian languages.
Since Monday, Edison customer- service employees have been manning special toll-free telephone lines to help people who speak Chinese (either Mandarin or Cantonese), Vietnamese or Khmer, which is spoken in Cambodia.
The customer-service employees answer questions about electric bills and available services and handle requests for turning electricity on or off. Calls from Spanish-language customers are handled by bilingual customer-service employees in each Edison office.
"It's in recognition of the growing Asian-language population in our area," an Edison spokesman said. Edison has about 50,000 Asian-language customers in the 213, 714 and 818 area codes, where the special lines will be available, he said.