As a pilot for United Airlines, I read James Flanigan's Feb. 20 column in The Times, "Allegis Needs to Make a Name for Itself Fast," with much interest. Many employees at United Airlines share his skepticism regarding Allegis, the new name of United's parent company, but as Flanigan fairly pointed out, only time will tell.
However, Flanigan seems to glorify and revere the almighty bottom line, and implies that Continental Airlines is the admirable yardstick in the industry.
Frank Lorenzo (the chairman of Texas Air Corp., Continental's parent) reached his present dubious position by the unethical use of bankruptcy law and by abrogating labor contracts while the Federal Aviation Administration was turning its back on training irregularities with the Reagan Administration's blessing.
Flanigan should read a recent Time magazine cover story regarding the decline in service in this country. Flogging overworked and underpaid employees does not create employee loyalty, and disenchanted employees do not generate a loyal passenger following, despite low operating costs and a superb bottom line.
