WASHINGTON — The government, faced with a growing number of consumer complaints, warned the nation's major airlines today to reduce flight delays, cancellations and lost baggage--or face stiff penalties.
The warning was relayed in a letter by Transportation Secretary Elizabeth Dole, who pledged the government will work with the airlines to resolve the problems.
"However, please be advised that, where necessary, we will not hesitate to refer a matter to our enforcement office for action," Dole said.
Federal regulations stipulate that violators could face a $1,000 fine per day for each offense. The government received 2,103 consumer complaints last month, up from 1,050 in April, 1986.