Advertisement
YOU ARE HERE: LAT HomeCollectionsLos Angeles

U.S. Carriers, Note

August 23, 1987

Regarding Peter Greenberg's article July 26 on United Airlines serving the Far East: That was the second article on the problems of first-class and business-class service. The other article was the man who rode four airlines in first-class to compare services. What about the poor coach passengers who make up the vast majority of fliers and get the worst service, that is, on domestic carriers.

Last fall we toured the Orient and rode on Cathay Pacific, Malaysian and Singapore airlines. The service in economy coach was wonderful: Newspapers in your language, headsets that went over the ears instead of into them, free drinks before the meal, wine in glasses during the meal, after-dinner drinks, free playing cards, hot towels, cold towels and lots of service at no extra charge.

Presidents of domestic airlines should travel in coach on those lines. The last leg was back on Northwest--terrible. No newspaper for poor coach passengers, $4 for headsets that went into your ears and minimum personal service.

Once when we landed in Hong Kong in the rain on the tarmac, Cathay Pacific whipped out plastic raincoats for all passengers at no charge. American carriers should take note. It can be done.

HERBERT S. NUSBAUM

Los Angeles

Advertisement
Los Angeles Times Articles
|
|
|