Month after month, for 3 1/2 years, Charles E. McHeag would check in with the Baltimore office of the Equal Employment Opportunity Commission, hoping for news about the age discrimination charge he'd filed against Goodyear Tire & Rubber Co.
The answer was always pretty much the same: We're working on it. Once he was called in to meet with a company lawyer. Just last June, the 64-year-old career tire salesman spent four hours at the EEOC writing a sworn account of his alleged mistreatment by Goodyear.
Finally, last month, the federal agency had some news for McHeag. Extraordinary news.
The EEOC had fouled up his case, hopelessly and irreversibly. Dorothy Mead, the head of the Baltimore office, explained to McHeag that the agency had let the complaint "slip through the cracks."
There was ample evidence of discrimination--a top EEOC official at the time had called McHeag's complaint the most egregious example of age bias he had ever seen. But Mead said the agency had allowed the statute of limitations for taking legal action against Goodyear to expire. And it was too late for McHeag to file suit on his own. She was sorry, Mead said, but McHeag had no legal recourse against his employer of 33 years.
Hearing in Congress
McHeag's anger was matched only by his frustration. "I was completely stunned and totally shocked," the Ellicott City, Md., man said. "I was under the impression the EEOC was handling my case totally. The net (result) of the whole thing is I'm sitting out in left field, and it's cold out here--very cold."
The salesman's case is one of some 900 age discrimination complaints that EEOC Chairman Clarence Thomas early this month acknowledged the agency had botched through mismanagement and inattention. Thomas disciplined several of the commission's field directors, ordered them to implement systems to prevent more of such blunders and vowed to fire any official who allowed further cases to miss deadlines for legal action.
But the agency's critics are skeptical that the commission is doing all it can to correct the problems.
The House Select Committee on Aging has scheduled a hearing Thursday morning to listen to McHeag's story and others' and to demand more information from Thomas about the botched cases. Meanwhile, lawyers in one case charging widespread age discrimination say the agency is hampering their efforts to unscramble a foul-up that could deprive 75 individuals of their legal rights.
And victims of alleged age bias with complaints pending at the commission are wondering, in light of the disclosures, if they can count on the government to protect their interests.
Robert C. Miller of Torrance, for instance, said the agency's Los Angeles district office told him last week that it would be another one to four months before an investigator could be assigned to the age bias complaint he filed last February.
That, he notes, could leave the agency as little as seven months to look into the complaint before confronting the two-year statutory deadline for taking court action against his former employer, International Light Metals of Torrance.
"Why even have the dang thing, if it's gonna take them two years even to look at your case?" Miller groused.
Under the Age Discrimination in Employment Act, Miller could have filed a suit on his own 60 days after lodging his complaint with the commission, and he still can up until the two-year deadline. But the commission typically closes its investigation of a case once a complainant goes to court. For Miller--and many other victims of alleged bias, according to attorneys--that makes it untenable to file a private suit before the commission completes its inquiry.
"For me to go in without them having investigated the case and hire a lawyer, it would cost me three grand, and I don't have three grand right now," the 66-year-old former systems analyst said.
Los Angeles District Director Judith Keeler, whose office was responsible for about 100 of the 900 botched cases, acknowledged that the wait locally for an EEOC investigation has often been more than a year. Efforts are under way to trim the delays, she said. But with 5,000 cases pending, with another 2,400 or more filed every year and with Congress' recent trimming of the agency's budget request, immediate processing of complaints is impossible, Keeler said.
"Some people are going to have to wait, just because of our inventory," she said.
In Tampa, Fla., two attorneys complain that the commission has refused to tell former employees of Joseph E. Seagram & Sons about a privately filed class-action age bias suit against the distiller, even though the agency has effectively missed the deadline for filing a suit of its own.
The attorneys, Edward E. Fessenden Jr. and Allen M. Blake, said 23 former Seagram's sales executives who lost their jobs in a January, 1985, reorganization, have signed up as plaintiffs in the suit, which is pending in U.S. District Court in Tampa.