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THE BAY AREA QUAKE : 5:04 P.M. : A TIME WHEN LIVES CHANGED : Tales of the Quake: Death, Heroes and Luck

October 20, 1989

"I've never been so scared. People were fighting to get under the desks." -- David Balague, on the 14th floor of the Bank of America building in San Francisco.

"It's like a huge concrete sandwich with people in between. It's total devastation." -- Alameda County Sheriff Charles C. Plummer, refering to the Nimitz Freeeway collapse.

"I hope I'm never involved in something like this ever again...It seemed...like an eternity." -- Dr. James Betts, who reached a 6-year-old boy pinned in a car on the Nimitz Freeway by cutting through the body of the youth's dead mother with a chain saw.

"The federal government will do everything it can to help."--President George Bush, talking to reporters outside the White House.

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