Small Talk Russell Ben-Ali, Times staff writer Russell Ben-Ali interviewed children from Valleydale Elementary School in Azusa for this occasional feature appearing in San Gabriel Valley View
Trend Watch A roundup of business developments spotted by other publications. Items were compiled and edited by Grassroots Research, a unit of the San Francisco money management firm RCM Capital Management.
The New Appreciation of Service Quality BRIAN S. MORGAN and DIANE H. SCHMALENSEE, BRIAN S. MORGAN and DIANE H. SCHMALENSEE a re vice presidents of Opinion Research Corp . , a research and consulting firm headquartered in Princeton, N.J.
TV RATINGS : ABC Comes on Strong LEE MARGULIES, Arts and entertainment reports from The Times, national and international news services and the nation's press