After reading William Stiles' curmudgeonly letter on April 21 regarding the Home Depot's service, I recommend he shop at similar stores to fully appreciate what a pleasure it is to shop at the Home Depot.
I shop at the one in Van Nuys. I find the staff friendly, courteous, helpful and knowledgeable. If it is not their department, or they don't know the answer, they'll find someone who knows, then help you load your car or truck if you need it. My only complaint is that there is not a Home Depot closer to Santa Monica.
Marina Del Rey