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Much to Worry About in Security Pacific Deal

August 25, 1991

So Bank of America is merging? That's laughable! They can't even handle the current level of service. This is a joke, right?

God forbid you should have to go into a B of A branch. You might as well reschedule your entire day, because you're not leaving. In addition, none of the bank tellers speak English. And when you call customer service for help, they put you on "hold" forever.

I've had three deposits lost! Yes, lost! How do you lose a bank deposit? Not once, not twice, but three times. The service is a joke.

I guess if you looked up the word joke in Webster's Dictionary, you'd see the B of A logo and a list of branches.

Please, $190 billion in combined assets, right!

CURT TRUMAN

Santa Monica

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