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Cable TV: Reader Urges Uniformity of Service, Fees

July 07, 1994

I have recently moved to Lomita from Carson. In Carson, I enjoyed using Continental Cable Vision. The fees were reasonable, their system was modern, without a cable box, and I received many channels. Since my move to Lomita, I have been forced to switch to Copley Connelly Cable.

After having a cable box installed on my 35-inch TV, I realized this cable system didn't handle picture-in-picture capabilities. Nor was I able to use some of the features my VCR provided.

The cable was not installed correctly, I was given an obviously used remote, the clock wasn't illuminating correctly and I now have to use a separate remote for changing channels and manipulating the volume.

In addition, when I change channels my TV gives off a horrible, wrenching sound. I hook my TV through my stereo speakers and this sound is obviously doing damage to my speakers.

I also receive fewer channels with Copley.

I called and spoke to a supervisor who informed me I would require two cable boxes to use the features my TV and VCR had.

I did not run into any of these problems with Continental. I was told by Copley that I would have to be charged $4 extra per month, on top of the close to $50 per month bill, to use the second box, even though I would only need it once in a while. My TV is 5 years old. The features I mentioned are not new.

If Continental Cable is able to accommodate my TV and at a cheaper price, why can't Copley? If each cable company is not going to provide the same services, then I should have a choice of which cable company I want to use.

As for the $4, I was told by a supervisor at Copley that I could afford it and that he looks forward to getting it from me. He's right. I can afford it. The point is, I shouldn't have to.

I am being discriminated against because I have a nice TV. If their equipment is not modernized so that it can accommodate modern TVs, they should be held responsible--not the consumer.

I urge that everyone write a letter to their City Hall, their senator and the Federal Communications Commission and demand that the monopoly of cable companies be abolished or that each company provide equal services.



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