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Better Baggage Handling

June 18, 1995

The nation's top 10 air carriers are losing less luggage, according to a recent Department of Transportation report comparing figures from January to March, 1995, to the same period in 1994.

Complaints Per 1,000 Passengers Airline 1995 1994 Southwest 4.39 3.89 American 5.24 5.64 USAir 5.39 8.64 America West 5.41 4.89 Delta 5.48 5.17 Alaska 5.62 4.61 United 6.09 8.29 Continental 6.22 8.44 Northwest 6.58 7.29 Trans World 7.09 6.26 AVERAGE 5.63 6.50 Total complaints filed 584,703 633,984

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