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JUST THE FACTS

Airline Complaints

June 02, 1996

The number of consumer complaints about airline service dropped from 6,945 in 1994 to 6,026 in 1995. Below are the 20 U.S. airlines that received the most complaints (about flight problems, bumping, ticketing and boarding, fares, refunds baggage, customer service, smoking, advertising, credit and tours) and the number of passengers each carried.

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Airlines Complaints in '95 Passengers in '95 United 597 78,664,000 Delta 504 86,909,000 American 497 79,511,000 USAir 379 56,674,000 Continental 368 35,013,000 TWA 291 21,551,000 Markair 263 990,000 Northwest 257 49,313,000 America West 159 16,802,000 Sun Jet Intl. 142 486,000 Southwest 107 50,039,000 Carnival 92 1,624,000 Valuejet 83 5,145,000 American Trans Air 81 2,400,000 Tower 75 1,198,000 Alaska 53 10,084,000 United Express 49 7,900,000 Nations Air Express 36 82,000 American Eagle 35 11,900,000 Hawaiian Airlines 31 4,776,000

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Source: Dept. of Transportation

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