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Closed Captioning

May 25, 1997

I have just completed 14 hours of international air travel, and I am very upset because I am deaf and the brand-new Boeing 777 plane's seat video displays do not include closed captioning. My hearing husband was upset too.

As soon as I got back, I called the airline to demand an explanation. They told me the screens were too small to include captioning. Bull! Commercials shown included small-print type, and those were clearly readable. They could have also developed a screen enlarger for use by deaf passengers. Another solution that has been proposed is a hand-held video display terminal that has closed captioning.

This situation is discrimination, plain and simple. The developers of the video technology for the airplanes did not think about the fact that deaf passengers would be flying too.

JAMIE BERKE

Springfield, Va.

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