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Wells Fargo Can Bank on Losing Customers

June 01, 1997

William Zuendt will leave with his pockets stuffed ("Wells Fargo President, 50, Says He Will Retire," May 22) and his ego inflated. And what has he left behind?

In our case, it's one less pair of customers. Small ones to be sure, but from the sound of the article we're joining a group. In our case, Wells Fargo closed our branch.

So as of the end of the month, when all checks have cleared, we'll take our savings account and our checking account out of a bank branch where we've gone for more than 20 years. The branch that was a Crocker Bank before Wells Fargo took it over.

We leave with a bad taste in our mouths about how we've been treated as customers. About how employees were treated like disposable paper towels. About the state of corporate greed and arrogant executives filled with self-importance and no caring for anyone but their own reputations.

We can remember better days in the business world. Honesty, pride in providing a service and making a reasonable profit while treating customers decently. It's gone like the dinosaurs, I guess. And soon we will be too.

MRS. BEN JOHNSON

Venice

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