This "real world" travel agent thrives on the good business sense behind delivering the best value we can for our clients. It's good business because it costs us far more to get a new customer than to risk losing one through overcharging ["New Modem of Travel" The Cutting Edge, Dec. 8].
The real story was buried well in the back pages: "Online travel forums are filled with complaints from travelers about . . . online services. . . ."