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1997-98: REVIEW AND OUTLOOK

Travelers Should Be Wary of Online Services

January 04, 1998

This "real world" travel agent thrives on the good business sense behind delivering the best value we can for our clients. It's good business because it costs us far more to get a new customer than to risk losing one through overcharging ["New Modem of Travel" The Cutting Edge, Dec. 8].

The real story was buried well in the back pages: "Online travel forums are filled with complaints from travelers about . . . online services. . . ."

A cautious buyer might wonder what service sites that rebate their commissions in favor of service fees will offer when the inevitable problems, changes and questions arise.

You will find the nuances of vocal communication much more rewarding than hours spent at the keyboard.

JOANN SCOTT

Canoga Park

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