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JUST THE FACTS

Unhappy Fliers

March 01, 1998

Last year, passengers filed 4,550 complaints with the U.S. Department of Transportation against the 10 major U.S. airlines, up from 3,783 in 1996. Among the alleged problems were flight cancellations, bumping, overcharging, lost baggage and employee rudeness.

Airline Complaints per 100,000 Passengers:

America West: 1.51

Northwest: 1.39

American: 1.06

United: 0.95

TWA: 0.83

US Airways: 0.78

Continental: 0.77

Delta: 0.64

Alaska: 0.63

Southwest: 0.28

Source: U.S. Department of Transportation

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