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FOCUS: ORANGE COUNTY COMMUNITY NEWS

Costa Mesa

August 26, 1999|Jessica Garrison, (949) 574-4221

In response to complaints that some school officials, from principals to secretaries, were inaccessible and even rude, Newport-Mesa School District Supt. Robert Barbot and the Board of Education decided to train every district employee in how to relate better to the public. They were taught to think of parents, students and others as "customers." When school starts, principals will pass on what they've learned to their employees.

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