A San Diego-based consumer group has filed a complaint with state regulators, charging that Pacific Bell sent customers "a misleading and deceptive" promotion for one of the phone company's calling plans.
The issue centers on a letter PacBell sent to customers in May that includes the statement: "Based on your calling history from December 1998 through February 1999, you would have saved with our Saver 60 plan."
PacBell's Saver 60 plan costs $3.60 a month and includes 60 minutes of local toll calls--those calls that are outside the free zone but not far enough to be long-distance. Additional minutes cost 6 cents each.
In a complaint filed with the California Public Utilities Commission, the Utility Consumers' Action Network claims that the statement is not always true, citing the case of James McFarlane, a PacBell customer who would not have saved money on the Saver 60 plan, but instead would have paid about 5% more for his toll calls in the December-February period.