* I just finished a letter to Washington Mutual explaining why I was canceling my accounts due to poor customer service. I had been a Coast customer and through a merger when Home Savings took them over, so I expected some minor glitches. For the most part the early ones were minor and easily taken care of.
But after getting a service charge every time I use my ATM at their branch (a former Home Savings), which I need to call and have reversed; using a 17-digit ID to log into their Web site where, if I'm lucky, I get in and see 7-day-old information; getting hidden fees added to my "free" checking (they did detail all the exceptions in a 20-page booklet that hides this information rather than making it clear); having unwanted services added to my accounts and having to request in writing that they be canceled--I have had it.
* Your panegyric to Washington Mutual bank left me wondering if that was the same bank with which I have had the misfortune of dealing since their piratical raid on Great Western Bank.
The Canoga Park branch's concept of customer service is non-existent!
All of the old tellers are gone, and only young untrained ones remain.