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Americans Turn to Family and Friends for Borrowing Tips

July 25, 1999|From INMAN NEWS FEATURES

When it comes time to borrow, most Americans look to their family and friends for advice, according to a recent survey by the Mortgage Bankers Assn. of America.

Recommendations from friends and family members count more than newspapers or other third-party resources when consumers gather home buying information, the survey found. The second biggest influence: personal experience.

"Borrower shopping patterns are clearly influenced by relationships, whether through experience or cultural factors," said Douglas Duncan, the association's director of research.

The Internet was a "small source of information" among borrowers' decision-making, the survey found, but nearly two-thirds indicated they would probably use the Net in the future.

More than half of the surveyed borrowers contacted three or more mortgage providers, but 52% said they acquired their loans from the first provider they contacted.

Nearly 60% said they were "very satisfied" with their lender, but fewer than one-third said they would "definitely" choose the same lender again.

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