And You Think Air Travel Is Awful Now

If you have traveled with the airlines within the past year, you know that air travel has become a miserable experience. The five largest American carriers are experiencing labor problems, contributing to delays. United Airlines' TV ads carry an apology for its bad service. Even apart from holiday jam-ups, cancellations and disruptions are such a problem that special committees have formed in Washington to try to find solutions.

These days I am embarrassed to tell people that I am a former airline executive because it invites an unpleasant response. Long gone are the days when pilots and flight attendants were universally admired. Now these good and loyal people are harried and overwhelmed, like bus driver Ralph Cramden. Recently, one airline outfitted flight attendants with wrist restraints to subdue enraged or intoxicated passengers. On Friday, a British Airways flight from London to Nairobi gyrated wildly for two minutes after a Kenyan passenger went berserk and took control of the cockpit before being subdued by crew members and passengers.

In the middle of all this, we have a major new development: Airbus Industrie, the European aircraft building consortium, has made the final decision to build the A380. Imagine two Boeing 747s, one on top of the other, with a wing and a tail large enough to handle the extra mass, and you have the A380. This behemoth is a triple-decker designed to carry 555 to 800 passengers (depending on how an airline configures seating) at an amazing nonstop range of 9,200 miles.

The A380 is going to have a major impact on the airline industry and on cities like Los Angeles, which will have to accommodate it at their airports. Like the elephant that sleeps with the mouse, this giant of an airplane will affect everyone.

Pilots, who refer to the 747 as the queen of the fleet, are looking forward to the A380 because pilots' wages are keyed to the weight of the airplanes they fly. But flight attendants will probably hate it because they will have to contend with all those extra people for longer times and distances. Air rage incidents could increase, with some concourse rage thrown in.

Airbus' decision to bring out the A380 is driven by the demand for air travel, which is expected to triple in the next 20 years. The A380 is a first step in figuring out how to meet the demand. Boeing's chairman already has stated that it may build a competitor aircraft by modifying the 747.