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ORANGE COUNTY SHOPTALK

Sometimes, Bosses Need Human-Relations Lesson

February 18, 2001

Q I am a construction supervisor and work for a boss who doesn't know how to say "thank you" to his employees. He also has never given anyone a bonus, even though we have made him a lot of money. Should I say something to him?

--L.K., Temecula

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A Talk to your boss. Tell him that it won't cost him anything to recognize when his workers have done a good job, and that they will appreciate it.

Sometimes, managers simply don't think about thanking employees or haven't learned to show gratitude at work (or at home). Research has shown that even a simple, sincere "thanks" can go a long way toward improving workers' motivation.

--Ron Riggio, director

Kravis Leadership Institute

Claremont McKenna College

If you have a question about an on-the-job situation, please mail it to Shop Talk, Los Angeles Times, P.O. Box 2008, Costa Mesa, CA 92626; dictate it to (714) 966-7873, or e-mail it to shoptalk@latimes.com. Include your initials and hometown. The Shop Talk column is designed to answer questions of general interest. It should not be construed as legal advice. Recent Shop Talk columns are available at http://www.latimes.com/shoptalk.

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