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HMOs Faulted for Language Barriers

November 08, 2001|From Times Wire Reports

A new report shows that California HMOs fail to provide proper language access policies and procedures to customers not fluent in English.

Titled "California Health Plans and Language Access," the report is based on information collected by the Office of the Patient Advocate from California health plans. Of 13 plans that responded to the survey, only four said they provided face-to-face interpreters. Only six have a written policy about how to provide services for patients who don't speak English fluently.

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