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Accenture to Assist AT&T Service Unit

IN BRIEF / Technology

January 16, 2002|Bloomberg News

AT&T Corp. will spend $2.6 billion over five years on consulting from Accenture Ltd. to cut costs and improve service for almost 60 million residential long-distance customers.

The agreement will allow AT&T's consumer unit to reduce customer-support and sales costs by more than 50%, the companies said.

Accenture will provide technology and management for sales and customer service.

Shares of New York-based AT&T fell 9 cents to close at $18.82 while shares of Accenture, incorporated in Hamilton, Bermuda, rose 45 cents to close at $25.39, both on the NYSE.

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