"My security officers in the lobby prior to Sept. 11 were greeters. They were lobby ambassadors, friendly smiles, [a] 'welcome-to-our-home' kind of thing. Now, it's 'OK, who are you?' You come in. You are not in a suit. You are not in a tie. What is your business?
Our job is to make sure that no ones gets to a floor unless a tenant wants them on that floor. So, we have a system in place where the tenants will let us know who they are expecting. Everybody checks [in] in the lobby. If they're passed [through], then we will take them through the turnstiles and access them to the floor they are visiting. If you are a courier carrying a backpack, plan on being searched. If you parked in the Library Tower garage, your car will have been searched.