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Schwab's Message Heard Loud and Clear

August 08, 2004

Regarding "Mixed Messages Trip Up Schwab," July 25:

Mixed messages? Nope. Schwab sent me a very clear message a few years ago.

After losing a small fortune in the last stock market slide, I found Schwab suddenly charging me new fees on all my accounts.

Like many investors, I felt as if Schwab was kicking me when I was down.

The message to me was crystal clear: Schwab no longer cared about the small investor. Only large investors could escape the onslaught of its service fees.

I took my money and got out of there as fast as I could.

Will Ray


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