Regarding "Smart Travelers Save by Following the News" [On a Budget, Sept. 26]: As a member of the National Assn. of Commissioned Travel Agents, an organization of more than 2,500-plus home-based travel agents, I am offended by Arthur Frommer's negative portrayal of home-based agents.
Close to, if not 100%, of the association's members are accredited agents. Many of us had "brick and mortar" agencies until the Sept. 11, 2001, terrorists attacks, which impacted our industry, and many of us opened home-based offices as a result.
We are still the professionals you meet at store-front shops; we just happen to have offices in our homes. We offer our clients reduced rates because of our now low overhead.
My rates have always been the same or lower than any of the giants. But my clients receive my assistance, my knowledge, experience and expertise.