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Disney Goes Intern-Shopping

The park's ever-growing staff needs have inspired a new program that awards college credit. The low-paying service industry is competitive.

May 05, 2006|Dave McKibben, Times Staff Writer

"The college program was perfect for me," Maggetti said. "I got exposure to all the intricacies of the resort, and I learned a lot about guest service and problem solving."

Disneyland interns will earn $8.20 to $10 an hour for what the company describes as "front-line roles" in retail, ride and food jobs. Candidates must agree to work 24 hours a week, including weekends, during non-peak times, and 30 to 40 hours a week during peak periods.


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The objective of seasonal employment has evolved as the post-college job market has become more competitive, said Jamie O'Boyle, a theme park scholar at the Center for Cultural Studies & Analysis in Philadelphia.

"In the 1960s, the idea was to get your high school or college kid a job to give them some responsibility and keep them off the street," O'Boyle said. "Disney is basically saying ... they can offer a good reference at another company or a chance to work your way up the ladder there."

At last week's Cal State Fullerton job fair -- attended by about 5,000 students -- Disney competed for talent with about 250 employers, at least half of whom were also offering internships.

"In order to really attract the career-oriented students, it's not enough anymore to just say 'We're Disney,' " said Jim Case, director of the university's career center. "All of these companies are looking for the same profile: problem solvers, good communicators and strong work ethic. So Disney has realized it has to offer something more to be competitive."

Reactions to Disney's initial pitch to interns varied widely among students who wandered by the booth, which featured pictures of Mickey Mouse, Mary Poppins and Snow White.

Brittany Johnson, a 20-year-old sophomore from Laguna Hills, said she was hoping for something more than a job loading kids onto rides.

"It seems as though they're offering lower-level positions," said Johnson, a culinary arts major. "I'd like to see a program that offered more from the start, something more career-related."

Thomas Ashdown, a 21-year-old senior communications major from El Cajon, wasn't interested in earning college credits. He was more interested in the potential long-term benefits.

"Disney is a pretty well-regarded company," said Ashdown, wearing a dark business suit and carrying a stack of resumes. "The experience of working there will be worth a lot more than what they pay you."

Said Lorel Roehl, Disneyland's casting director: "This program helps us cast a wider net. It makes us more competitive in the industry. We do believe we'll get a highly qualified person from areas we've haven't been able to tap into before."

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(BEGIN TEXT OF INFOBOX)

Working for the mouse

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Disneyland employed 1,300 people in 1955, the year the park opened. Today, about 20,000 people work within the Disney Resort, which covers hotels, part of Downtown Disney and both theme parks.

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Disney Resort employment

Estimated by decade

1955--1,300

1975--6,000

1985--7,000

1995---12,000

2005---20,000

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NOTE: Figure for 1965 is unavailabe

Source:Disney Resort. Graphics reporting by David McKibben

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