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PayPal Agrees to Better Detail Its Fraud Protection Policies

September 29, 2006|From the Associated Press

NEW YORK — Online-payment service PayPal will simplify its user agreement and better inform users about fraud protection under an agreement announced Thursday with 28 state attorneys general.

PayPal said it already had removed links from its user agreement to make the document easier for people to read and print.

During the payment process, PayPal now explains how the company protects customers against fraud -- for example, when a seller fails to deliver merchandise paid for via PayPal -- and what protections apply to the transaction.

PayPal enables individuals and businesses around the globe to send and receive money online. In 2005, users moved $27.5 billion through the money transmitter.

New Jersey's attorney general's office said it had received 30 complaints about how PayPal remedied billing disputes.

"As our retail marketplace becomes even more technologically advanced, it is critical that consumers be able to trust those companies they rely on when doing business online," New Jersey Atty. Gen. Stuart Rabner said in a statement. "With this agreement, PayPal will change its business practices to protect consumers."

PayPal, owned by San Jose-based online auctioneer EBay Inc., agreed to pay $1.7 million to the attorneys general in California, New York, New Jersey and 25 other states to cover their investigation costs.

PayPal also reached a preliminary settlement agreement in a class-action suit filed against the company in 2005 over similar customer-protection complaints.

The $3.5-million agreement is pending approval from the U.S. District Court in Brooklyn, N.Y.

PayPal said neither agreement indicated any liability on its part.

Shares of EBay rose $1.29 to $28.41.

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