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Airline failed its passengers

February 22, 2007

Re "In JetBlue's wake, a push for fliers' rights," Feb. 20

My wife and I were stranded for two days in New York after JetBlue Airways canceled our Feb. 14 flight to Oakland, only after it had delayed the flight for seven hours. We were then told by JetBlue that if we wanted to get to Oakland, we would have to wait standby (along with the other passengers) for as long as it took to get a seat. The first three flights we watched board had room for no more than two standby passengers each. Every flight agent told us a different story and sent us in different directions.

We don't hold JetBlue responsible for the weather, but as JetBlue attempts to spin the meltdown as purely an operational failure, we and every other passenger in New York that day know that the reason we won't be flying JetBlue again was its failure in customer relations and communications.

JERRY THORNTON

Lake Forest

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