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LETTERS

Does BA stand for 'bags absent'?

September 16, 2007

I read it with great interest Catharine Hamm's column ["Just Bill BA," On the Spot, Sept. 9] as my family and I are members of the unofficial "British Airways lost luggage losers" group. Of the 26,000 bags they lost during a two-week period in June, four of them belonged to us. (Those stats were given to me by a BA customer service rep.)

One bag was returned with everything in it ruined, wet and moldy. As for British Airways making good on their liability, I am still waiting.

Niki Good

Newport Beach

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