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Knocked off by a bargain

A consumer reporter learns the whole world is a street corner when he shops online for a set of earphones and finds a price too good to be true.

September 26, 2007|David Colker | Times Staff Writer

I make my living writing about scams.

Check-cashing schemes, Nigerian frauds, fake Viagra -- I've covered them all. And in the back of my mind was always the sense that the victims must be a bit greedy or stupid.

Like me.

My comeuppance came this year when I went shopping online for high-end earphones and ended up with a fake.

And I don't mean crude knockoffs. I thought I was getting a brand-name product at a bargain price by being a smart shopper, just like my flea-market-loving mom taught me.

Lately, fake merchandise has become a genuine menace, moving far beyond the bogus Rolexes and Louis Vuitton handbags that have been sold for decades with a wink and a nod. Counterfeit toothpaste showed up in discount stores in June and fake wine has been popping up at auctions. In May, the Food and Drug Administration warned about counterfeit versions of the Xenical weight-loss drug purchased by consumers online.

The Internet opens up new vistas for hunting down the lowest possible price. And for getting scammed.

"It used to be that counterfeits was what you saw on a street corner in New York," market researcher Lauren Freedman said. "Now the whole world is a street corner."

When the Sennheiser CX-300 earphones arrived, they looked perfect. The black earbuds were adorned with company logos, the asymmetric cord was just the right length and the silver plug fit an iPod perfectly. They came in a snazzy Sennheiser package with text in six languages.

I had wanted a set of these earphones ever since I gave them a rave review last year in The Times. They sounded great and fit snugly in the ear. Perfect for gym workouts, just in case I ever got back to the gym.

List price -- $79.99. But only a fool pays list. Amazon.com had them for about $65.

I wasn't about to stop there. On the same Amazon product page was a link to Amazon Marketplace, where anyone can put an item up for sale. That's where the CX-300s were being offered for less than $25.

A drop from list price of more than 66% raised a warning flag, even though the seller with the best price, Wifipro, had a positive customer feedback rating. I wrote him an e-mail asking: Was the product, at his price of $24.99, used, refurbished or damaged?

Wifipro's reply: "These units are brand spanking new in factory blister pack, not returns, not used and not refurbished.

"They are a beautiful product at an unbelievable price."

I was sold. The price was so good, I almost felt like a bandit.

Indeed, it was a "beautiful product." But only, as it turns out, if you admire the work of counterfeiters.

--

Counterfeit electronic products have a history of being so obviously flawed that they're jokes. For example, U.S. Customs and Border Protection officials in Long Beach recently displayed seized packs of what were intended to look like Duracell batteries, except that the label read "Dinacell."

These days, no one in the industry is laughing much.

"I've seen fakes with our case, our logo, our address, even our instruction booklet, all faithfully reproduced, " said Lou Lenzi, a senior vice president for product management at Audiovox Corp., which makes a variety of electronics.

When the CX-300s arrived from Wifipro, I removed the medium-size cushions from the earbuds and tried replacing them with the smaller ones included in the package to better fit my ears.

But they wouldn't stretch over the earbuds, no matter how much I pulled on them. I figured someone else must have run into the same problem, so I did a search on the Web.

That's when I first came across a site: "How to spot fake Sennheiser cx300."

Still no worries. The fake depicted was a crude copy. But further digging made it clear there were several different fakes in circulation.

Finally, I happened upon a posting from a man who had bought a set identical to mine, also at a huge discount. He had sent a picture to Sennheiser and got a reply that the earphones "are almost certainly fake."

My heart sank. Now I knew what it was like to get cheated online. It was made worse by the fact that I thought myself so clever for getting such a bargain.

I sent the earphones to Sennheiser's experts, who said they were among the best counterfeits they had seen.

There was a clue, right on the front of the package.

"Look on the front where it says 'Blocks Outside Noise,' " said Uwe Sattler, technical director at Sennheiser. Under that, in the German translation, was the word Aussengerauche.

"They forgot the umlaut -- the two little dots -- over the second 'a,' " Sattler said.

Ah, the mystery of the missing umlaut. If I had been the German version of one of the Hardy Boys, I might have caught it.

"The fakes," said Jeff Alexander, Sennheiser's U.S. marketing chief, "are getting so much better."

And not just of Sennheiser products. Counterfeits of Audiovox's universal remote controls, sold under the RCA brand, have been cropping up worldwide.

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