Jeffrey R. Neuman had flown halfway to Chicago when he glanced at his wrist and "got a sinking feeling."
His vintage Cartier watch, which his wife gave him two decades ago, was missing. Panicked, the Burbank marketing executive asked her to call lost-and-found at LAX while he tried to find a replacement online. She called the Transportation Security Administration.
"I knew it wouldn't be at the TSA," Neuman said.
He was wrong. He had left the watch at a security checkpoint, and TSA staff offered to express mail it to him.
Like Neuman, thousands of passengers leave behind treasures at LAX and other airport security checkpoints every year. Also like him, many assume their stuff has been stolen or is gone forever. They may be wrong too.
The TSA and airport police at LAX maintain lost-and-found departments that hold hundreds of items left by harried fliers at checkpoints, terminals, washrooms and other public areas. They try to reunite what they find with the owners. With staffs in single digits, "try" is the operative word.
"We do what we can," said Nico Melendez, a spokesman for the TSA, which has a five-person lost-and-found department for LAX. "We don't have the manpower to call on all these."
But officials say they make a mighty effort.
TSA employees said they had traced owners of keys by phoning stores listed on attached magnetic-stripe tags; contacted owners of driver's licenses through social-networking websites; and tracked down cellphone owners by dialing the last number on the call log and asking, "Do you know this person?"
Los Angeles World Airport Police recently returned a Rolex watch to its owner after taking it apart, getting the serial number and contacting the manufacturer to trace the sale, said Sgt. Jim Holcomb, a spokesman.
Not every item is so valuable, of course. At security checkpoints, fliers often forget belts or other clothing, said Hector Moreno, the TSA's property custodian at LAX.
The top five items left elsewhere in the airport: cellphones, luggage, assorted electronics such as cameras and DVD players, laptop computers and clothing, Holcomb said.
Less commonly, the TSA has retrieved false teeth, funeral urns with ashes and a $350,000 bag of jewelry that was never claimed. One bin I viewed recently at LAX was filled with passports. And there were plenty of walkers and canes.
