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Health plans' coverage unclear

May 01, 2008|From Times Wire Services

Fifty-five percent of U.S. health plan members don't fully understand "critical details" of their insurance coverage, including prescription benefits and how to find the right doctor and appeal denied coverage, a survey found.

The majority of respondents rated their insurer lowest on communications and information provided to help them understand their plans, according to the survey by J.D. Power & Associates.

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