Centinela Hospital Medical Center in Inglewood has been a key healthcare provider to nearby residents for nearly a century. Now some patients and activists in South Los Angeles worry that recent cuts and other changes are diminishing its role in the community.
Since taking over the hospital late last year, its new owner has shuttered departments, laid off 13% of its 1,700 staffers and canceled most private insurance contracts, hospital officials say. As a result, many residents say they've had to seek treatment elsewhere.
Victorville-based Prime Healthcare Services Inc. said that it made the changes to keep the medical center financially viable and that access to healthcare in the Inglewood area had not suffered.
State data show that Centinela has been unprofitable for years. The hospital's previous owner considered closing the facility in the fall, before Prime bought it sight unseen.
To the disproportionately low-income and uninsured residents of South Los Angeles and other nearby communities, the recent changes at Centinela are yet another blow after a long spate of hospital cutbacks and closures throughout the area.
Robert F. Kennedy Medical Center in Hawthorne closed in 2004. Last year, Martin Luther King Jr.-Harbor Hospital near Watts shut down. Brotman Medical Center in Culver City recently filed for bankruptcy protection. Other area hospitals such as Downey Regional Medical Center have said they aren't certain how much longer they can remain open.
The closings have left the local healthcare system in its most threatened state in decades, experts say.
"This is a system, and an area in particular, that can't take many more hits," said Liz Forer, chief executive of the Venice Family Clinic, which provides free healthcare to the uninsured.
Forer said her clinic had seen a 15% increase in patients from Inglewood in recent years as more hospitals in the area failed.
"At some point, you have to ask what is too much" for the area to withstand, said Lark Galloway-Gilliam, executive director of Community Health Councils Inc., a health advocacy group.
In recent years, Prime Healthcare and its chairman, Dr. Prem Reddy, have launched an aggressive expansion program in Southern California, often buying up struggling hospitals at risk of closure.
Prime Healthcare owns nine area hospitals -- eight of them bought in the last four years -- including Sherman Oaks Hospital and Huntington Beach Hospital.
As the company has grown, its operations have come under increased scrutiny by state officials, healthcare advocates and patients.
When Prime Healthcare takes over a hospital, it typically cancels the facility's private insurance contracts. That means many Prime Healthcare patients arrive through the emergency room -- which is open to everyone, regardless of financial status -- and, if needed, are admitted for longer stays.
Because its hospitals are not bound by insurance contracts, Prime Healthcare often is able to collect steeply higher reimbursements from insurers for such patients.
Prime has also suspended some services at its hospitals -- including chemotherapy treatments, mental health care and birthing centers -- that provide relatively little income. The company tries to reduce how many days that patients remain in the hospital, although data show patients' length of stay at Prime Healthcare hospitals remains in line with national averages.
Such measures are key to what company executives say is a profit margin of as much as 15% per hospital -- far above the industry average.
Centinela still busy
The company says it has cut only services that are rarely needed and can be obtained at other facilities nearby. And Centinela remains busy. Last year it treated 140,000 people, and it has one of the most active emergency rooms in Southern California.
State and federal data show the company's hospitals score above average on surveys that measure patient safety and the outcomes of treatment.
Even so, some residents say that the recent changes have made it harder to get the care they need.
After James Mock of El Segundo was found to have advanced colon cancer a year ago, his doctor put him on a chemotherapy regimen that requires two days of continuous treatment twice a month. On alternate weekends, he had been checking into Centinela on Thursday and staying until Saturday so nurses could monitor his care.
Because the hospital no longer has a contract with his insurance carrier, Mock is caring for himself -- at home. He visits his oncologist every other week, and an assistant hooks a catheter to a vein through his chest.
Mock gets his first 22 hours' worth of chemotherapy in an IV bag, drives home and sleeps most of the day. The next morning, he drives back to his doctor, gets a new IV bag and repeats the process. "It's a little crazy, but what choice do I have?" the 52-year-old engineer asked.
Prime Healthcare has closed seven of Centinela's 13 operating rooms, according to hospital executives.