Circuit City's chronic blight

It is surprising that it took so long to come to this. ("Circuit City powers down," Nov. 4.) This is just one more chain that has missed the key to success: customer service. I was in a Circuit City store about 10 years ago. I found partly empty, dusty shelves and no salesperson in sight. I recently visited another store and waited on purpose to see how long it would take for one of several employees to offer help. It never happened. One was arguing with a customer; two others had a yawing conversation going about last night's party. I'm amazed that something as simple as good customer service seems to escape so many in management.