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Healthcare: Roads to Reform

Kaiser's vital signs defy ailing economy

The HMO titan keeps growing. Many experts see it as a model for healthcare reform.

April 01, 2009|Lisa Girion

At a time when much of the nation's economy is on life support, the giant health maintenance organization Kaiser Permanente opened a state-of-the-art, $600-million hospital in Hollywood on Tuesday, a feat that illustrates the vitality of the healthcare sector and of Kaiser itself.

The nation's largest nonprofit healthcare organization, Kaiser employs more than 128,000 people in California and is the largest private employer in Los Angeles County. It is positioning itself for even more growth as the Obama administration pushes sweeping changes in the way the nation delivers healthcare.

Kaiser gets its share of controversy, medical scandals and patient complaints. Even so, reformers in the U.S. and abroad are looking at Kaiser as a model of some of the biggest ideas in healthcare today -- prevention and demonstrable quality care, such as high mammography rates and top cardiac surgery results. It's also priced less than most competitors.

Chairman George C. Halvorson thinks Kaiser can capitalize on the growing demand from employers, consumers and policymakers for measurable results and relative value.

"In the midst of this continuing recession, we believe that our ability to deliver better care more efficiently will give us a competitive advantage," he said last month.

That puts Kaiser in the fore of a tectonic shift in the economy. Nowhere is that more visible than in Southern California. For decades, the Cold War fueled the aerospace industry, the region's most robust job machine. But quietly, over the last decade, bum knees, clogged arteries and other ailments have replaced airplanes, moon rockets and space shuttles as the region's primary job engines.

Today, hospitals like the 465-bed facility Kaiser just opened on Sunset Boulevard are the new factories of an economy that is reshaping itself to produce the services an aging America needs most.

The U.S. spends $2.5 trillion, or 16% of the nation's gross domestic product, on healthcare. Within a decade, that is expected to climb to 20%.

"Healthcare is, to some extent, independent of the business cycle," said Esmael Adibi, director of Chapman University's Anderson Center for Economic Research. "It's a domestic growth industry. As people are aging, you need more workers, whether it is in the clinic, offices or hospitals."

In the Los Angeles area, almost 1 in 10 workers is employed in healthcare. That was true for heavy industry, including aerospace, a decade ago. Now, 1 in 16 working Angelenos is employed in that sector.

Kaiser overtook Boeing as the county's top private employer at least seven years ago. As if to underscore the shift, Kaiser plans to open a medical center this year on a Downey plot once used to assemble space shuttles and Apollo rockets.

That means people who work with patients, such as Kaiser cardiac nurse Lisa Geller, enjoy enviable job security. "I'm ecstatic that I made this career choice -- especially in this environment," she said.

Kaiser is not immune from the economic storm. It posted a net loss last year of $794 million as a result of investment losses. It also lost 30,000 members last year, and recently laid off about 160 information technology workers.

Still, while other hospital operators have closed scores of facilities across the state in the last decade, Kaiser is engaged in an ambitious $10-billion campaign to add capacity and swap out older facilities with earthquake-safe structures. It has added nearly 1,600 beds and 10 hospitals in California in 10 years. On Sunset, the old hospital next door will eventually be torn down to make way for an expansion of the new hospital.

It's not that Kaiser doesn't have its faults. It has been accused in recent years of endangering kidney transplant patients in San Francisco, dumping homeless patients in Los Angeles and gaming the system to avoid paying for expensive treatment for children with autism. And in most years the nonprofit HMO's margins are so high that critics say it is a nonprofit in name only.

Much of what Kaiser does happens outside its hospitals.

"Our hospitals, as gleaming as they are, only touch about 260,000 patients a year, and we have 3.3 million people that we take care of in Southern California," said Benjamin Chu, president of the company's Southern California operations. "So the bulk of our interactions are going to be on the outpatient side . . . where the focus is on health and keeping people as healthy as possible."

One way Kaiser does that is by involving everyone -- from physicians to office clerks -- in ensuring patients get the tests and vaccines they need.

Mary Gonzales credits the receptionist in her Kaiser allergist's office with saving her life by pushing her to get her mammogram, which was overdue.

"I said, 'Oh, I'll get it done,' " said Gonzales, a retired school office manager. "And she said, 'No. I'll do it for you.' And she made an appointment."

The mammogram showed a spec, less than 5 millimeters wide, of a fast-growing, virulent form of cancer.

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