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Managing your hospital bill

Be proactive. Plan ahead and shop around.

April 27, 2009|Francesca Lunzer Kritz

Unless you've been rushed to the hospital in an emergency, the time to start thinking about paying the bill for hospital care comes as soon as your doctor says you need to have a test, procedure or surgery.

"What patients have to pay hospitals is not set in stone," says Mark Rukavina, executive director of the Access Project, a Boston-based health reform advocacy organization.

Hospitals do have a master list of charges, based on that hospital's cost of delivering care. Under California law, however, hospitals are required to offer discounted or free care to patients who meet financial eligibility guidelines. And most will negotiate with any patient having difficulty paying the bill, says Jan Emerson, a representative for the California Hospital Assn.

Rukavina advises having such discussions before care takes place. "That can ease the shock of seeing staggering numbers on a bill, just as you're recovering from surgery," he says. It can also enable the hospital's billing office to help find some assistance, such as Medicaid, Medicare or private and hospital charity assistance if the patient is eligible.

But uninsured patients retain the right to negotiate even after hospital care has been given, with the best deals often offered to people who agree to share their financial information and show a willingness to start paying the bill.

It's virtually impossible, however, to negotiate charges once they've been paid by credit card or after a bill has been sent to a collection agency.

Here are some tips on managing a hospital bill:

Talk with your doctor

For starters, get a full picture of what will be done during your stay, as well as any related tests and follow-up visits. "Don't be shy about speaking with your physician; the bad economy is no secret to them," says Dr. Dev GnanaDev, head of the California Medical Assn.

If you're worried about paying for the hospital care, ask whether it's safe to delay the treatment or procedure. Perhaps you need surgery for a sinus condition that's bothersome but not life-threatening. A delay, if approved by your doctor, is an especially good idea if you or a spouse is in line for a job that will pay health benefits or if you've maxed out your flexible spending account for the year.

Also ask if there are tests that can be avoided safely, such as for cholesterol and glucose if you've recently had those checked.

Compare hospital costs

Some insurance company websites, such as those for Cigna and Health Net, can tell you what many area hospitals charge insurers.

If you have insurance -- and have to pay a percentage of the bill -- finding the least expensive hospital can lower your share. (You'll need to ask your doctor about the hospital's quality and to help find a specialist there to do your procedure or surgery.) A recent search on Health Net's site found that a caesarean section in Southern California ranged from $18,000 to $30,000, excluding doctor costs. At a 20% coinsurance rate, the patient's share would range from $3,600 to $6,000.

If you don't have insurance, and thus don't have access to an insurer's site, you can get similar data from for-profit companies and use it to negotiate with a hospital. charges $7.95 for reports that give the average cost of what an insurer is charged and what the average charge is from a hospital in a particular region.

Get your insurer's OK

Insured patients, once you've settled on a hospital, contact your insurer to get approval for the care (not doing so could mean the insurer will refuse to pay) and to see what it will cover. Some billing experts recommend having your doctor detail the procedure and any pre- and post-care you may need, in writing, for the insurer. Add a copy of that to the file you should now be keeping -- having paperwork can help you rectify any billing errors that come up later.

Factor in the hospital deductible

Hospital stays typically have their own deductible, which could be $1,000 or higher, separate from the one you pay for outpatient care.

Expect hospitals to ask for the deductible and any other patient share of the bill on or before service. You don't always have to pay the deductible or your share of the hospital bill immediately, but you do have to come up with a plan to pay it off, says Bernadette Lodge-Lemon, head of patient business services at UCLA.

Cautions Rukavina: "Try to avoid using a credit card to pay a hospital bill, unless you're sure you'll be able to pay it off in full by the due date." Letting the credit card bill go past one cycle adds interest fees and could increase your interest rate. A better idea is to ask the hospital for a no-interest rate payment plan.

If you can't foot your share of the bill, hospitals might be able to discount your deductible, copay or coinsurance if you qualify under its financial screening process.

Check out possible assistance

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