Two Santa Monica police officers approached a woman as she knelt under a bush one sunny morning near City Hall, "looking for my dead son."
Within minutes, Officers Jacob Holloway and Dan Smith had learned her name and age (Gloria Breslin, 55) and phoned her 17-year-old son (alive and well in Venice), who said his mother was a longtime methamphetamine addict. Holloway loaded her and her husky-mix dog into the back of a squad car and drove her to a nearby social services agency, where she already had a caseworker.
Known for decades as "home of the homeless" for its generous treatment of transients, liberal-leaning Santa Monica has embraced a multi-pronged approach to getting people off the streets that is yielding results.
Borrowing successful practices from New York, San Francisco and Denver, police and service providers in Santa Monica are collaborating closely to ensure that individuals most at risk find transitional housing and treatment.
A city report released Monday shows an 8% reduction in Santa Monica's street population from 2007 levels, to 915. City officials acknowledge the number is unacceptable but say the decline indicates the new philosophy is working.
Holloway and Smith are two of six officers in the city's "homeless liaison program" who cruise streets, parks and alleys looking for the homeless and encouraging them to seek services and housing. On any given day, they might cart a diabetic man with ulcerated sores to the hospital or help a homeless teenager find a place to stay.
The program expects to soon add a seventh officer and a county mental health worker, said Sgt. Joaquin Vega, supervisor of the program. The officers have become such fixtures that street denizens often ask them for help.
"I grew up here," Vega said. "I've seen a drastic improvement over the last two to three years."
Vega said the strategy is a departure from years past, when police would arrest or hospitalize the inebriated, drug-addled or mentally ill homeless, only to release them in a few hours or days. Well-intentioned groups offered outdoor meals, and some agencies encouraged individuals to drop in to take showers. Upset residents and business owners contended Santa Monica was putting out a welcome mat.
City officials realized that the old way made it easy for homeless people to perpetuate their lifestyle. New York and San Francisco by then were having luck with a "housing first" model. The aim was to get the homeless out of the elements and then provide counseling and care.