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Airlines reaping what they sowed

June 14, 2009

Re: "Gloom envelops airline meeting," June 9:

The obtuseness of airline CEOs is staggering.

Do these overpaid suits really have no clue why people aren't flying? Let them take a transcontinental trip, in coach, on one of their own planes. They can experience the joy of squeezing into seats designed for midgets; paying extra for checked baggage, peanuts and pillows; wasting hours at amenity-less hub airports; dealing with customer-hating policies such as nonrefundable tickets; and so on.

Perhaps it will occur to them why most people these days fly only when they have to. For the average American, modern air travel has all the appeal of a root canal.

Bonnie Sloane

Los Angeles

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