In the case of Hathaway, Marshall wanted to give some complexity to the character who originally was not much more than a sweet girl. "You got a nice character but it's mostly a boy's story," Marshall said, when the two began talking about the part.
"When you have people who can act, you have to give them something to do. I said to her, there are a lot of people in this movie. I'm down to either a lesbian phone sex operator or an alcoholic." Hathaway, having just starred as a recovering addict in " Rachel Getting Married," demurred on the alcoholism but warmed to the prospect of playing phone sex.
Marshall also had a scene written for Hathaway to take place at a bus stop in front of the Beverly Wilshire Hotel. The bus stop doesn't exist in real life but had made an appearance in "Pretty Woman," as Roberts and Richard Gere conducted their famed romance in the hotel.
"The same bus stop," says Marshall with a laugh. "There's a lot of nostalgia." In the scene, Hathaway's phone sex interlude is interrupted when her new boss, an imperious Queen Latifah playing a cutthroat agent, arrives. Several takes later, in which Hathaway plays the scene alternately straight-faced, loopy, overeager and perky, Marshall seems pleased. "God bless you. Very good," he tells her.