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Amtrak ticketing back on track after website is repaired

April 19, 2011|By Mary Forgione | Los Angeles Times Daily Travel & Deal blogger
  • Amtrak's Coast Starlight train in Seattle.
Amtrak's Coast Starlight train in Seattle. (Alex Mayes )

Amtrak's online ticketing and reservation services are up and running after a two-day outage, caused by a website upgrade, that thwarted customers and provoked angry comments on Facebook and Twitter. As of noon Tuesday, the website of the passenger rail operator appeared to be running normally.

The upgrade to the ticketing service began Sunday and was supposed to be completed the same day. But problems extended into Monday, when at some points the company's entire website, not just the reservations section, was inaccessible.

During the outage, Amtrak spokeswoman Vernae Graham had suggested that customers call Amtrak at (800) 872-7245 or go to the train station to buy tickets "the old-fashioned way." She said the website changes were strictly for technical reasons and were nothing that customers would notice.

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