If you send Tim Cook an email, you just might hear back.
Apple's CEO told news anchor Brian Williams that he interacts with Apple customers every day, in an interview on "Rock Center With Brian Williams" that will air Thursday night.
"I get hundreds and, some days, thousands of emails from customers," Cook said as he and Williams stroll through the noisy Apple store in New York's Grand Central Station. "This is a privilege because they talk to you as if you're sitting at their kitchen table, because they care so deeply about Apple.... I do respond to some of it."
Later in the interview, Cook says he has essentially "ditched" physical keyboards, and now does most of his work on the virtual keyboard of the iPad or the iPhone.