My column Friday on CVS signing people up for automatic refills without their say-so included a statement from a CVS spokesman saying the drugstore chain doesn't tell employees that they have to hit a quota (or metric, in CVS-speak) of ReadyFill enrollees to qualify for bonuses.
Well, along with numerous emails from readers saying they, too, experienced an unwanted enrollment in CVS's refill program, I received the following from "Ed." He identified himself as having been a CVS pharmacist for 10 years.
"There is without a shadow of a doubt an unreasonable quota, or 'metric,' as CVS management coins it, that can only be reached if patients are enrolled in ReadyFill with little or no consent," Ed wrote.
"The pressure to enroll patients was high, and middle management definitely threaten job security to pharmacists who fail to meet designated metrics, especially the ReadyFill quota. You refer to an incentive to enter patients into ReadyFill in the form of a bonus. LOL. No bonus. CVS is not that generous.