Kaiser Permanente, California’s largest nonprofit health plan, ranked highest in employer satisfaction nationwide in the latest J.D. Power and Associates study.
The study, now in its third year, asked employers about service, benefit design, problem resolution, cost and other measures. Kaiser led all fully insured plans with a score of 716 out of 1,000 total points. Aetna Inc. scored highest for employer self-funded plans with 680 points.