Reporting from Washington — The Consumer Financial Protection Bureau on Thursday began taking complaints about bank checking and savings accounts as it continues to expand its operations.
“Deposit accounts play a critical role in the lives of most Americans, but these products and the laws governing them are complicated,” said the bureau's director, Richard Cordray. “Consumers need someone on their side to keep banks and credit unions accountable — that is our job at the consumer bureau.”
The agency said it expects to hear a variety of complaints, including problems related to opening and closing accounts, dealing with low account balances and using debit or ATM cards. Last month, the agency launched a broad investigation of overdraft fees charged by banks and started soliciting public input on a new disclosure box about the fees on monthly statements.
The consumer bureau opened in July and has been expanding its complaint operation by product category. Consumers immediately were able to make complaints about credit cards. Mortgage complaints were added in December.