If you have a gripe about a business, your usual first step would be to talk directly to a representative of the company. But if that fails to resolve the issue, you can ramp it up by filing an official complaint with the appropriate government agency. Here's where to go for some common consumer issues:
•Contractors. The California Contractors State License Board handles complaints related to such things as poor construction work, failure to finish a job, unpaid subcontractors, building code violations and deceptive advertising. It also investigates unlicensed contractors. Call (800) 321-2752 or visit http://www.cslb.ca.gov/Consumers/FilingAComplaint/.
•Moving companies. The California Public Utilities Commission handles complaints against moving companies for moves entirely within the state. Call (800) 366-4782 or visit http://www.cpuc.ca.gov/PUC/CEC/e_complaint/c_movercomplaint.htm. For interstate moves, call the Federal Motor Carrier Safety Administration at (888) 368-7238 or go to nccdb.fmcsa.dot.gov/HomePage.asp.
•Airlines. The federal Aviation Consumer Protection Division investigates airline customer service issues. Call (202) 366-2220 or visit airconsumer.dot.gov/escomplaint/es.cfm to file an online complaint. For safety issues, contact the Federal Aviation Administration at (866) 835-5322.