Reporting from Washington — Seeking to help average Americans better understand complex financial products, the Consumer Financial Protection Bureau has launched an interactive feature on its website with plain-language answers to questions about mortgages, credit cards and other services.
"Ask CFPB" has answers to more than 350 common questions with tools to help filter results so users get the most relevant answers, agency officials said Thursday.
"We’re working to provide consumers with sound, dependable guidance on financial topics," the agency's director, Richard Cordray, told reporters after a demonstration of the Q&A feature. "Inherent in our mission is the need to promote financial literacy and financial know-how for all Americans."
The CFPB wants to become both a trusted resource and one-stop shop for consumers seeking information about financial products, he said. The goal is to help consumers make decisions, but not to offer tailored financial advice.